Website Privacy Policy

Effective date: July 28, 2026

This policy applies to this public website. Contact our Privacy Officer for the current Notice of Privacy Practices and questions about rights that may apply to protected health information.

Information we collect

We collect information you choose to provide through contact, consultation, booking, referral, and partner-request forms. Depending on the form, this may include names, contact details, requested services, appointment preferences, and limited wound or clinical information.

Our systems also receive technical information such as the page used, browser user-agent string, timestamps, and security or diagnostic records needed to operate and protect the service.

How we use information

• Respond to questions, referrals, and appointment requests.
• Coordinate requested wound-care and related services.
• Confirm identity, eligibility, availability, or consent when needed.
• Protect the website, prevent abuse, and investigate technical problems.
• Meet healthcare, legal, accounting, and recordkeeping obligations.

When information may be shared

Information may be shared with workforce members and service providers who need it to operate the website or coordinate requested care. Health information may also be used or disclosed as described in our Notice of Privacy Practices and as permitted or required by law.

We do not sell information submitted through patient, booking, or referral forms.

Technology providers

The website uses cloud hosting, authentication, and database services, including Firebase and Google Cloud services. Public images may be delivered through Cloudinary. External links and social networks operate under their own privacy policies.

Data security and retention

We use administrative, technical, and physical safeguards appropriate to the nature of the information. No internet service can guarantee absolute security. Information is retained only as long as reasonably necessary for care coordination, operations, legal requirements, and approved retention policies.

Your choices

You may contact us to correct contact information, ask questions about this policy, or request that a non-clinical inquiry be removed when retention is not otherwise required. Do not use a website form for emergencies; call 911.

Changes

We may update this policy as services and legal requirements change. The effective date above identifies the current version.